WEB PRIVACY POLICY
In accordance with the data protection regulations in force, when browsing this website, as well as when contacting us by any other means of communication offered by this website, we inform you that you become a user of the processing system of RIDASIL SOLUCIONES, S.L. Therefore, we inform you that your personal data will be collected and included in the processing system of our ownership.
The purpose of this Privacy Policy is to regulate this processing of personal data, in accordance with the requirements of the regulations in force. To this end, we are firmly committed to protect your privacy and the integrity of your data, as well as to comply with the provisions of European and national data protection regulations, adopting, for this purpose, all appropriate and reasonable security measures.
- GENERAL INFORMATION ABOUT THE COMPANY
This website is owned by RIDASIL SOLUCIONES, S.L., (hereinafter RIDASIL) with NIF B-67524876 and registered office at c/ Recoletos, nº 13, 28001 Madrid, and registered in the Commercial Registry of the province of Madrid, in folio 104 of volume 42984, 2nd entry of page nº M-759732. Likewise, the personal data collected in this website will be included in RIDASIL’s personal data processing system.
2. PURPOSE OF DATA PROCESSING
RIDASIL, as data controller, shall process your personal data for the following purposes:
1. For the management of the reservation: to guarantee the correct reservation requested by you, which includes the purpose of avoiding duplications with other restaurants that share reservation software.
2. To manage vouchers and gift vouchers: to process the issuance of a check or gift voucher and to ensure the correct use and enjoyment of it.
3. To give solution and response to the requests you make through the contact form or other channel that we make available to you: we only process the personal data that is strictly necessary to manage or resolve your request or request. When using the telephone channel, the call may be recorded in order to deal with your request and ensure the quality of the call. If you contact us using WhatsApp, we will provide your phone number to WhatsApp Inc. (a company located in the USA) to verify that you are a user of this service. We recommend that you review your privacy settings and read WhatsApp’s privacy policy for more detailed information about WhatsApp’s use of personal data of users who use its services. If available, and you choose to communicate with us through the chat service of a social network or other partner, some of your data, such as your name or username, will be imported from your social network or partner account. You should also note that the data you enter in this service will be available to your social network or partner and will be subject to their privacy policies.
4. For marketing purposes: we inform you that, when you have given your consent through the form available on the website, we may use your data to send electronic communications with information related to Mudrá Restaurant. Should you wish to stop receiving commercial, promotional or informative communications from us, we inform you that you can request to unsubscribe from the service by sending an e-mail to: [email protected].
5. For purposes related to the use of cookies: when you have given your consent through the pop-up message on the use of cookies, we may use your data to improve our website, personalizing the experience and measuring the use of our website.
6. For legal purposes: to carry out a control to prevent fraud or misuse of our website and to provide an effective response to an official request from a public or judicial authority or other purpose imposed by law.
3. LEGITIMATION OF DATA PROCESSING
The processing of your data by us may be based on: (i) the performance of our contractual obligations (to give effect to the contractual relationship that binds us and manage the proper performance of the same), (ii) the performance of our legal obligations (where we must collect your data and process it because we are required to do so by the regulations in force or by public authorities), (iii) to safeguard our legitimate interests (to continue to ensure that we conduct a lawful, reliable and sustainable business, to respond to user requests and inquiries sent to us through this website, to provide them with the requested information, and to monitor and improve the performance of our website) or (iv) the consent of the data subject who is the owner of the personal data.
4. TERM OR CRITERIA FOR DATA CONSERVATION
The personal data provided by the user and included in our processing system will be retained for as long as the relationship with the entity is maintained and the interested party does not request the deletion of their data from the system. Therefore, the data will be kept for the time necessary to fulfill the purpose(s) for which they have been collected.
Thus, your data will be kept for the following periods, according to the different purposes of the processing:
- For the management of the reservation. We will process your data for the time strictly necessary to fulfill this purpose.
- To manage the check or gift voucher. We will process your data for the time strictly necessary to ensure the correct redemption and use of the gift voucher.
- To give solution and response to requests made through the contact form or other channel that we put at your disposal. We will treat your data for the time necessary to fulfill your request.
- For marketing purposes. We will process your data until you unsubscribe or cancel your subscription to our newsletter. If you participate in promotional actions, we will keep your data for a period of 5 months from the end of the action.
- For purposes related to the use of cookies: we will treat your data until you modify your consent given in relation to the use of cookies.
- For legal purposes: we will process your data for the time determined by legal provisions or public authorities.
- Notwithstanding the above, your data may be retained beyond these periods, if so provided by law or public authorities.
5. ORIGIN AND NATURE OF THE DATA
Personal data that we collect through this website come from the owner of the data, consist of merely identifying data and are necessary to relate to the user and interested party, who undertakes to provide truthful, updated and error-free information. Likewise, the interested party undertakes to inform us, as soon as possible, of all changes and corrections that may occur in their personal data, by sending an e-mail to the following address: [email protected]. Information may also be received from third parties through cookies and other technologies, which helps us to correct or supplement our records, to improve the quality of the services we provide to you and to prevent and detect fraud.
The data we collect depends on the service you request from us and the way you contact us. In case you make a reservation, we will ask you for identification and contact information such as name, surname, email, and telephone number. In case you are not our client and do not make any reservation, we will collect the data strictly necessary to respond to your request or request for information you request.
Also, the data that will be obtained by accessing our website are the following:
– Information about your browser and device.
– Data and statistics relating to your use of our website.
– Other information you provide to us when using our website or enabled emails.
Social Media
Our website includes a functionality to allow the exchange of information between the user and RIDASIL through Instagram, LinkedIn, TripAdvisor and Happy Cow. These social networks may collect and use data relating to your use of our website.
On the other hand, any personal data you provide on such social networks may be collected and used by other members of that social network, such interactions being governed by the data protection policies of the companies providing that service.
We also inform you that, if you register or log in to a social network that is not owned by us and contact us by this means, we will include your personal data in our processing system. This collection is justified by the existence of an authorization granted by the social network user himself to the social media provider, which allows us to obtain your name and email address, depending on the type of authorization you have given to the social network provider and the privacy settings you have previously set. Therefore, please review the Privacy Policy of the relevant service before contacting us through a social network.
Links and content accessible through the website
This website may allow the user to access through hyperlinks or links to other websites, such as, for example, the website of the company Glovo (Glovoapp23, S.L. with address at c/ Pallars 190, 08005, Barcelona and CIF B66362906) which offers a home delivery service. In these cases, we act as a mere intermediary, therefore, the user must read and, where appropriate, accept the conditions of use and privacy set out in the linked websites. In the case of Glovo, for more information about Glovo’s privacy policy you can access: https://glovoapp.com/es/legal/privacy/
RECIPIENTS OF THE DATA
RECIPIENTS WITHIN THE EUROPEAN ECONOMIC AREA (EEA)
We inform you that the personal data that make up the processing system of our ownership may be shared with other entities, service providers, located in the territory of the EEA, provided that this communication of data is necessary for the proper conduct of our business and for full compliance with the purposes of the treatment described in paragraph two of this Privacy Policy.
These transfers or communications of data may be made in order to properly manage the relationship that binds us with you and to give full effectiveness to the provision of the service that, if any, has been entrusted to us. Thus, for example, it may be necessary for us to send your data to entities located in the EEA that provide us with support services, such as transport companies, payment gateways, agencies, anti-fraud entities or technology service providers.
In this way, and in particular, the data is transferred to RESTAURANT BOOKING SOLUTIONS S.L. (CoverManager) for the management of reservations and gift vouchers and gift certificates, all under a Data Processor contract. For more information about CoverManager’s Privacy Policy you can access: https://www.covermanager.com/politica-privacidad/.
Data may also be transferred to other restaurants that share the same reservation software only for the purpose of detecting duplicates.
RECIPIENTS OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)
The personal data included in our processing system will not be subject to international transfers, i.e., they will not be communicated to recipients outside the EEA.
If, in the future, we need the services of providers located outside the EEA to be able to fully comply with our contractual obligations, we undertake to inform you of such a change in the circumstances of the processing. We will also ensure that such suppliers comply with the applicable data protection requirements and that appropriate measures are taken to fully protect your data before, during and after the transfer.
Finally, we point out that under
YOUR RIGHTS
We inform you that, before the processing of your personal data previously detailed, you, as the data subject and owner of the data, may exercise the following rights:
– Right to request information about the processing.
– Right to request access to your personal data.
– Right to request its rectification.
– Right to request the limitation of processing.
– Right to object to the processing.
– The right to revoke the consent given at any time.
– The right not to be subject to automated individual decisions.
– Right to the portability of your data.
– Right to erasure of your data.
For the exercise of the above rights, the request may be made through the following email address: [email protected], or by post to the following address:
RIDASIL SOLUCIONES, S.L. (REF. DATA PROTECTION)
c/ Recoletos, nº13,
28001 Madrid.
Likewise, we inform you that, in case you consider that your rights concerning the protection of your personal data have been violated, you may file a complaint before the competent Control Authority (in the case of Spain, the Spanish Data Protection Agency -AEPD-).
COOKIES POLICY
We use data storage and retrieval devices (cookies) of a necessary, preferential, analytical, statistical, and marketing type, once we have obtained the user’s consent to do so, through the pop-up message that appears on your screen at the time of the first connection. You can find more details about the use of cookies on this website, as well as modify or revoke your consent, in the Cookies Policy.
Our website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).
Google will analyze your use of our website on our behalf. For this purpose, we use, among others, the cookies described in more detail in the Cookie Policy. The information collected by Google in connection with your use of our website (e.g., referring URL, the websites you visit, browser type, language setting, operating system and screen resolution) will be transmitted to a Google server in the USA, where it will be stored and analyzed. The respective results will be made available to us in anonymous form. In this process, your usage data will not be connected to your full IP address. We have activated the IP anonymization function offered by Google on our website, so that the last 8 digits (IPv4 type) or the last 80 bits (IPv6 type) of your IP address are removed.
You can withdraw your consent to the use of web analytics at any time, either by downloading and installing the Google Browser Plugin or by managing your consents in the corresponding table in the Cookie Policy, in which case an opt-out cookie will be set. Both options will prevent the use of web analytics as long as you use the browser in which you installed the add-on or if you do not delete the opt-out cookie.
For more information about Google Analytics, please see the Google Analytics Terms of Service, the Google Analytics Privacy and Security Principles, and the Google Privacy Policy.
ADDITIONAL INFORMATION
We take the necessary and reasonable measures to ensure the protection of your personal data to prevent any breach of security or unauthorized access. However, as it is impossible to affirm the absolute security of a system, we recommend that you periodically review your devices, as well as take personal security measures to protect your Internet browsing.
Finally, we warn you that this Privacy Policy may be subject to future modifications, to remain permanently adapted to the current regulations in this area and to give a true and transparent image of our personal data processing system.